IT Help Desk Manager

Job Description

As the IT Help Desk Manager, you will manage daily operations, provide support to staff and clients, and implement best practices for service delivery. We are looking for a motivated individual with a knack for problem-solving.

Responsibilities

• Direct and enhance the IT help desk operations to meet company standards.
• Review and manage support incidents and requests, ensuring efficient workflows.
• Prepare detailed reports on support activities and provide insights for improvement.
• Work collaboratively with departments to assess and address IT needs.
• Ensure the optimization of help desk tools and software.
• Handle complex issues that require advanced troubleshooting.
• Ensure compliance with IT policies and procedures.
• Provide strategic recommendations for IT improvements.
• Foster a culture of customer-focused service within the team.
• Conduct regular training sessions to enhance team's technical skills.

Requirements

Education

• Bachelor's degree in Computer Science or related field

Experience

• 5+ years of experience in the IT sector, involving team management

Technical Skills

• Technical Troubleshooting
• Help Desk Management
• System Administration

Soft Skills

• Team Management
• Customer Engagement

Certifications

• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent
• IsiZulu: Conversational

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices to protect company assets.
• Experience with asset management: Proficient in maintaining IT asset inventory and managing licenses.

Benefits

• Comprehensive medical aid coverage
• Annual bonus based on performance
• Flexible working hours
• Access to training programs

Company Culture

• Diversity and Inclusion: We are dedicated to fostering a diverse workplace where everyone feels welcome.
• Employee Recognition: We value our employees and celebrate their achievements and contributions.