IT Support Technician

Job Description

Join our team as an IT Support Technician where you'll take charge of providing exceptional IT support services. You will be responsible for troubleshooting hardware/software issues, assisting users, and collaborating with IT teams to enhance user experience across our operations.

Responsibilities

• Diagnose and resolve end-user problems effectively.
• Ensure compliance with IT policies and procedures.
• Maintain user documentation and technical guides.
• Participate in IT strategy planning sessions.
• Keep up-to-date with the latest technologies and trends in IT support.

Requirements

Education

• Diploma in IT or relevant field
• Bachelor's degree is advantageous

Experience

• 2+ years in IT support or related field

Technical Skills

• Windows OS
• Networking
• Hardware Support

Soft Skills

• Communication skills
• Problem-solving attitude

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with ITIL principles: Knowledge of ITIL processes and frameworks for IT service management.
• Familiarity with remote support tools: Comfortable using software that assists with remote troubleshooting and management.

Benefits

• Medical aid and wellness benefits
• Retirement fund contributions
• Opportunities for professional development
• Work-from-home options
• Annual performance bonus

Company Culture

• Team-oriented environment: We thrive on collaboration and value team achievements.
• Focus on continuous improvement: We support ongoing development through training and courses.
• Inclusive culture: We celebrate diversity and foster an inclusive workplace.