IT Support Technician

Job Description

In the role of IT Support Technician, you will provide key support in resolving IT-related challenges faced by employees. Your ability to diagnose technical problems and your knowledge in hardware and software will be essential in maintaining productivity within the organization. You will also assist in planning upgrades and providing necessary training to ensure users maximize their tech usage.

Responsibilities

• Monitor and maintain computer systems, networks, and infrastructure.
• Document issues and resolutions for future reference and knowledge sharing.
• Provide feedback and suggestions for improving IT procedures and policies.
• Stay updated with new technologies and provide recommendations.
• Play a role in disaster recovery planning and execution.

Requirements

Education

• Diploma in IT Support or Computer Science
• Bachelor's degree is a plus

Experience

• At least 3 years of experience in technical support roles

Technical Skills

• Active Directory
• LAN/WAN Technologies

Soft Skills

• Customer Service
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience in a corporate environment: Understanding of IT support in a corporate setting with multiple users.
• Familiarity with cloud technologies: Basic knowledge of cloud services such as AWS or Azure.

Benefits

• Comprehensive health insurance package
• Employee wellness initiatives
• Flexible working hours
• Career advancement opportunities

Company Culture

• Growth Mindset: We prioritize personal and professional development for our team members.
• Active Learning: Our culture promotes continuous learning through training and workshops.
• Work-Life Balance: We strive to maintain a balanced work environment that respects personal lives.