IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in our team, resolving IT-related concerns, providing support for our systems, and ensuring our staff can leverage technology to its fullest potential. We need a solutions-oriented thinker ready to take on challenges.

Responsibilities

• Respond to user support requests and manage ticketing system effectively.
• Follow up on unresolved issues, ensuring timely resolution.
• Research solutions to technical problems using resources and documentation.
• Assist in equipment updates and the deployment of new technology.
• Ensure compliance with IT security protocols and policies.
• Prepare reports on IT support metrics for management review.

Requirements

Education

• Degree in Information Technology, Computer Science, or related field

Experience

• 3+ years of relevant IT support experience

Technical Skills

• Active Directory
• Hardware Troubleshooting

Soft Skills

• Customer Service Orientation
• Time Management

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent
• Afrikaans: Conversational

Benefits

• Comprehensive health insurance plans
• An employee assistance program
• Access to training resources
• Annual leave as per South African labor law

Company Culture

• Diversity: We embrace diversity and inclusion, welcoming diverse perspectives.
• Employee Growth: Dedicated to offering training and career advancement opportunities to our staff.
• Community Engagement: We actively engage with the local community through various initiatives.