Medical Receptionist

Job Description

We are currently hiring a Medical Receptionist for our Port Elizabeth location. This role requires someone who is patient-focused and can efficiently handle reception duties including patient check-ins, insurance verifications, and coordinating communication between patients and healthcare providers.

Responsibilities

• Record patient history and reason for visits.
• Facilitate smooth communication between patients and healthcare teams.
• Monitor and manage the waiting area to ensure a pleasant patient experience.
• Assist with patient intake and discharge processes.
• Handle documentation for medical charts and referrals.
• Oversee office supplies and reorder when necessary.
• Work collaboratively with other administrative staff.

Requirements

Education

• High school diploma or equivalent
• Medical Assistant Certification is a plus

Experience

• 2+ years’ experience in a receptionist role within a medical environment

Technical Skills

• Telephony Systems
• Billing Software

Soft Skills

• Organizational Skills
• Interpersonal Skills

Certifications

• Certified Medical Office Manager (CMOM)

Languages

• English: Fluent
• isiXhosa: Conversational

Advantageous

• Bilingual (English and Afrikaans): Ability to communicate effectively with a diverse patient base.
• Customer service experience in healthcare settings: Previous role in a customer-facing capacity in health services.

Benefits

• Comprehensive medical aid coverage
• Employee development programs and training
• Flexible working hours
• Paid time off and holiday leave

Company Culture

• Patient-Centered Care: We place our patients at the heart of everything we do.
• Continuous Improvement: We are committed to continuous improvement in our services and processes.
• Work-Life Balance: We support work-life balance to enhance employee well-being.