Hospitality Manager

We are seeking a dedicated and experienced Hospitality Manager to oversee operations at our Johannesburg location. The ideal candidate will excel in enhancing guest satisfaction, managing staff, and ensuring seamless hotel operations.

Category: Hospitality and Tourism - Hotel Management
Full Time

• R300,000 - R420,000 / Year
• R25000 - R35000 / Month

Closing Date: 2025-02-01
Location: Johannesburg

• Direct and coordinate hotel operations for maximum efficiency.
• Create and implement innovative guest service programs.
• Perform financial analysis and quarterly budget reviews.
• Direct staff training and ongoing development programs.
• Manage supplier relationships for purchasing and inventory.
• Conduct guest satisfaction surveys and implement improvements.
• Lead efforts to enhance hotel online presence and marketing.
• Participate in community events to promote the hotel.
• Ensure all services comply with company policies and standards.
• Foster a culture of hospitality within the team.

• Bachelor's degree in Hospitality Management or related field
• Master's degree is an asset
• Guest Relations Management Proficient in managing guest relations to ensure high satisfaction.
• Staff Training and Development Experienced in developing training programs for hotel staff.
• Budget Management Skilled in managing hotel budgets and financial forecasting.
• Leadership Strong leadership abilities to motivate and guide a team.
• Communication Excellent verbal and written communication skills.
• Problem-Solving Adept at resolving conflicts and finding solutions quickly.
• Certified Hotel Administrator (CHA)
• First Aid and CPR
• English (Fluent)
• Afrikaans (Conversational)

• Strong Network in Hospitality: Connections in the hospitality industry to increase partnerships.
• Bilingual Proficiency: Ability to communicate in multiple languages is a plus.

• Comprehensive health and wellness benefits
• Flexible hours with remote days
• Generous annual leave policy
• Staff discounts on hotel services

• Diversity and Inclusion: We embrace diversity and aim to create an inclusive workplace for all.
• Growth Focused: We invest in the growth and development of our employees.
• Community Engagement: We believe in giving back to the community through various initiatives.

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