Hospitality Manager

Job Description

We are seeking a dedicated and experienced Hospitality Manager to oversee operations at our Johannesburg location. The ideal candidate will excel in enhancing guest satisfaction, managing staff, and ensuring seamless hotel operations.

Responsibilities

• Direct and coordinate hotel operations for maximum efficiency.
• Create and implement innovative guest service programs.
• Perform financial analysis and quarterly budget reviews.
• Direct staff training and ongoing development programs.
• Manage supplier relationships for purchasing and inventory.
• Conduct guest satisfaction surveys and implement improvements.
• Lead efforts to enhance hotel online presence and marketing.
• Participate in community events to promote the hotel.
• Ensure all services comply with company policies and standards.
• Foster a culture of hospitality within the team.

Requirements

Education

• Bachelor's degree in Hospitality Management or related field
• MBA in Hospitality Management preferred

Experience

• 5+ years of diverse hospitality experience

Technical Skills

• Operational Management
• Marketing Skills

Soft Skills

• Interpersonal Skills
• Time Management

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Strong Network in Hospitality: Connections in the hospitality industry to increase partnerships.
• Bilingual Proficiency: Ability to communicate in multiple languages is a plus.

Benefits

• Comprehensive health and wellness benefits
• Flexible hours with remote days
• Generous annual leave policy
• Staff discounts on hotel services

Company Culture

• Diversity and Inclusion: We embrace diversity and aim to create an inclusive workplace for all.
• Growth Focused: We invest in the growth and development of our employees.
• Community Engagement: We believe in giving back to the community through various initiatives.