IT Support Specialist

Job Description

As an IT Support Specialist, you will be a crucial part of our team in Durban, responsible for troubleshooting hardware and software problems, providing technical support to staff, and ensuring efficient IT solutions.

Responsibilities

• Respond to technical support requests and provide solutions to users.
• Maintain a detailed log of support requests and resolutions.
• Assist with the rollout of new hardware and software.
• Perform system backups and recoveries as needed.
• Participate in IT projects and assist with the deployment of technology solutions.
• Help in maintaining inventory of IT assets and supplies.
• Provide recommendations on software and hardware purchases.
• Educate users on security best practices in IT usage.
• Work on improving the IT helpdesk processes.
• Assist with vendor management for software and hardware services.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science is preferable
• ITIL Foundations certification is a plus

Experience

• 2-3 years of hands-on experience in IT support roles

Technical Skills

• Mac OS
• Cloud Services

Soft Skills

• Time Management
• Teamwork

Certifications

• ITIL Foundations Certification
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Familiarity with remote support tools: Experience using tools like TeamViewer or AnyDesk for remote assistance.
• Basic scripting knowledge: Experience with scripting languages like PowerShell or Bash.

Benefits

• Comprehensive health insurance package
• Company-sponsored training and development programs
• Work-life balance initiatives
• Transportation allowance

Company Culture

• Open Communication: We encourage transparent dialogue at all levels of our organization.
• Supportive Environment: We cultivate a supportive and collaborative atmosphere where every team member can thrive.
• Innovation: We embrace innovative ideas and support personal growth and professional development.