IT Support Technician

Job Description

We are seeking an IT Support Technician to provide front-line support in resolving technical issues. You will handle user requests and resolve issues related to network connectivity, software installation, and hardware malfunctions. A strong customer service mindset and technical knowledge are vital for this role.

Responsibilities

• Provide front-line technical assistance through calls, emails, and in-person.
• Ensure efficient resolution of user support issues to minimize downtime.
• Update and maintain the IT knowledge base.
• Participate in IT training initiatives for staff.
• Assist with hardware repairs and upgrades.
• Engage in continuous learning to enhance IT skills and knowledge.
• Collaborate with IT teams to improve overall effectiveness.

Requirements

Education

• Diploma in Computer Science or related field
• Bachelor's degree in Information Systems preferred

Experience

• 2+ years in technical support roles or IT helpdesk environments

Technical Skills

• Mac OS
• Remote Support Tools

Soft Skills

• Time Management
• Teamwork

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with ITIL Framework: Understanding of IT service management best practices.
• Knowledge of Cyber Security Principles: Awareness of basic cybersecurity practices to protect company data.

Benefits

• Comprehensive medical cover
• Annual bonus based on performance
• Training and certification support
• Work-life balance initiatives

Company Culture

• Continuous Learning: We prioritize training and development to empower our staff.
• Work-Life Balance: We support a healthy work-life balance for all employees.
• Community Engagement: Our culture emphasizes giving back to the community.