Help Desk Technician

Job Description

As a Help Desk Technician, you will be the first point of contact for IT-related issues. Your expertise will help troubleshoot and resolve technical problems, while ensuring user satisfaction and operational efficiency.

Responsibilities

• Respond to help desk tickets promptly and effectively.
• Conduct inventory checks to account for hardware and software.
• Collaborate with IT teams to enhance support processes.
• Participate in after-hours support during critical upgrades or incidents.
• Create and maintain user documentation and troubleshooting guides.

Requirements

Education

• Diploma in IT or related technical discipline

Experience

• 3+ years of experience in IT support or help desk roles

Technical Skills

• Mac OS
• Active Directory

Soft Skills

• Teamwork
• Time Management

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity practices: Understanding basic cybersecurity protocols and best practices.
• Experience in remote support: Hands-on experience providing IT support using remote assistance tools.

Benefits

• Comprehensive health benefits including dental and vision
• Employee training programs
• Flexible working hours
• Transport allowances for on-site work

Company Culture

• Innovative Thinking: We champion creativity and encourage employees to think outside the box in their roles.
• Open Communication: We maintain transparency and open lines of communication across all levels.
• Work-Life Balance: We understand the importance of balancing work and personal life and promote flexible schedules.