IT Support Technician

Job Description

We are looking for an IT Support Technician who is eager to provide outstanding support to our clients. This role is perfect for individuals with a knack for solving technical problems swiftly while ensuring excellent customer experiences.

Responsibilities

• Assist in the implementation and maintenance of IT policies and procedures.
• Troubleshoot network and internet issues for users.
• Provide timely resolution of service requests and incidents.
• Assist in managing and documenting IT projects effectively.
• Collaborate with team members to improve service delivery.
• Keep abreast of emerging technologies relevant to IT support.
• Help develop training plans for new software applications.
• Supervise and mentor junior support staff as necessary.
• Perform data backup and recovery tasks.
• Ensure client satisfaction through effective communication and problem-solving.

Requirements

Education

• Relevant IT certifications (e.g., CompTIA Network+)
• Bachelor's degree in a related field is preferred

Experience

• 3+ years in technical support or helpdesk environments

Technical Skills

• Linux OS
• Virtualization

Soft Skills

• Analytical thinking
• Teamwork

Certifications

• ITIL Foundation Certificate
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with VoIP systems: Familiarity with Voice over IP systems and troubleshooting.
• Knowledge of cybersecurity practices: Experience in adhering to security policies and practices.

Benefits

• Generous paid time off
• Performance bonuses
• Health and wellness programs
• Employee discounts on tech products

Company Culture

• Transparency and Communication: We value open communication and transparency throughout the organization.
• Diversity and Acceptance: Our commitment to diversity enriches our workplace and drives success.
• Continuous Learning: We encourage continual professional growth and development.