IT Support Technician

Job Description

We are on the hunt for a skilled IT Support Technician to join our team in Port Elizabeth. The successful candidate will be responsible for troubleshooting technical issues, assisting users with hardware and software support, and providing exceptional customer service.

Responsibilities

• Act as the first point of contact for IT support requests.
• Troubleshoot network connectivity issues and escalate as necessary.
• Maintain asset inventory for all hardware and software.
• Provide technical guidance to users regarding best practices.
• Involve in system upgrades and enhancements as needed.
• Collaborate with the IT team on projects and continuous improvement initiatives.

Requirements

Education

• Bachelor's degree in Information Technology or equivalent

Experience

• 3+ years of experience in IT support or technical assistance roles.

Technical Skills

• Virtualization Technologies
• Linux OS

Soft Skills

• Problem-solving
• Adaptability

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Familiarity with ticketing systems: Experience using systems like JIRA or Zendesk for tracking support requests.
• Background in scripting: Basic knowledge of scripting languages like Python or PowerShell.

Benefits

• Comprehensive health insurance including wellness programs
• Generous leave policies
• Paid training and certifications
• Flexible working hours

Company Culture

• Innovation Driven: We encourage creative problem-solving and fresh ideas from all team members.
• Diversity and Inclusion: We value diversity and encourage a culture of inclusivity and respect.
• Employee Recognition: We recognize and celebrate the contributions of our employees regularly.