IT Support Technician

Job Description

We are seeking a motivated IT Support Technician to join our dedicated team in East London. You will play a crucial role in providing technical assistance to our clients, troubleshooting hardware and software issues, and ensuring optimal performance of IT systems. The ideal candidate will have a passion for technology and a commitment to delivering exceptional customer service.

Responsibilities

• Respond to support requests via phone, email, and in-person.
• Monitor help desk tickets to prioritize and resolve issues.
• Install, configure, and upgrade software applications.
• Ensure data backup and recovery processes are in place.
• Assist in maintaining network infrastructure and security protocols.
• Provide technical support during company events and training sessions.

Requirements

Education

• Diploma in IT or related field

Experience

• 1-2 years of experience in technical support

Technical Skills

• Hardware Troubleshooting
• Remote Support Tools

Soft Skills

• Adaptability
• Teamwork

Languages

• English: Fluent

Advantageous

• Certifications like ITIL Foundation: Basic knowledge of IT Service Management principles.
• Experience with cloud services: Familiarity with cloud platforms such as AWS or Azure.

Benefits

• Comprehensive health insurance
• Annual company retreats
• Flexible work hours
• Innovative team-building activities

Company Culture

• Diversity and Inclusion: We celebrate diversity and are committed to creating an inclusive workplace for all employees.
• Work-Life Balance: We prioritize work-life balance to ensure our team's well-being and productivity.
• Continuous Learning: We provide opportunities for learning and development through training and workshops.