Tour Guide

Job Description

Join our vibrant team as a Tour Guide in Durban! You will be responsible for leading groups through popular attractions, sharing fascinating stories, and creating memorable experiences for our guests. We are looking for enthusiastic individuals who love exploring and engaging with people.

Responsibilities

• Deliver an exceptional customer experience through engaging storytelling.
• Monitored group dynamics and adjust tours accordingly.
• Assist in marketing initiatives to promote tour offerings.
• Participate in training sessions to stay updated on local attractions.
• Manage logistics related to transportation and scheduling.

Requirements

Education

• High School Diploma or equivalent
• Degree in Travel and Tourism is preferred

Experience

• 2+ years of guiding experience is highly desirable

Technical Skills

• Tour Management
• First Aid Certification

Soft Skills

• Cultural Sensitivity
• Teamwork

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Familiarity with tour software and booking systems: Experience using software to manage bookings and customer information.
• Fluency in additional languages: Especially beneficial if able to speak languages relevant to our guest demographics.

Benefits

• Comprehensive health insurance plan
• Paid time off and holiday leave
• Employee discounts on tours
• Career advancement opportunities

Company Culture

• Growth Mindset: We encourage continuous learning and personal development for our team.
• Customer-Centric Approach: Our focus is on providing exceptional experiences to enrich our guests’ visits.
• Community Engagement: We aim to positively impact the community through responsible tourism.