IT Support Technician

Job Description

Tech Innovations Inc. is searching for an IT Support Technician who is passionate about technology and user support. You will be responsible for troubleshooting, system maintenance, and providing high-quality IT support to our teams. This role offers a chance for career growth in a company that values continuous learning and development.

Responsibilities

• Diagnose and resolve technical hardware and software issues.
• Ensure all IT equipment is functioning optimally.
• Manage backup solutions and restore processes.
• Participate in IT projects as assigned.
• Provide exceptional customer service to all users.
• Develop instructional materials for user training.

Requirements

Education

• Bachelor's degree in Information Technology or Computer Science is preferred

Experience

• 3+ years of technical support experience is preferred

Technical Skills

• Technical Support
• Linux skills

Soft Skills

• Fast Learner

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity principles: Understanding of basic cybersecurity practices and protocols.

Benefits

• Pension contributions and life cover options.
• Employee discounts on technology products.
• Support for professional certifications.
• Team-building activities and events.

Company Culture

• Diversity and Inclusion: We are committed to a diverse workforce and welcome candidates from all backgrounds.
• Work-Life Balance: We promote a healthy work-life balance and flexible working hours.