IT Support Technician

Job Description

We seek an IT Support Technician who is passionate about technology and customer service. Your responsibilities will include resolving technical issues, assisting users, and maintaining hardware and software systems. Join us in providing top-notch IT support in Bloemfontein!

Responsibilities

• Act as the first point of contact for users experiencing IT issues.
• Troubleshoot network connectivity problems and server issues.
• Maintain inventory of IT equipment and supplies.
• Prepare reports on IT support metrics and user satisfaction.
• Assist in maintaining IT documentation and procedures.
• Provide input for system improvements and upgrades.
• Stay updated on emerging technologies and best practices.
• Participate in team meetings and training sessions.

Requirements

Education

• Diploma in IT Support or related field
• Bachelor's degree is a plus

Experience

• 3+ years of experience in technical support roles

Technical Skills

• Computer Repair
• Remote Support Tools

Soft Skills

• Attention to Detail
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Languages

• English: Fluent

Advantageous

• Experience with cloud technologies: Hands-on experience with cloud services and platforms.
• Project Management skills: Ability to manage small IT projects from start to finish.

Benefits

• Comprehensive health insurance
• Retirement savings plan with employer match
• Flexible working hours
• Employee training and development programs

Company Culture

• Diversity and Inclusion: A diverse workforce where every voice matters.
• Work-Life Balance: We promote a healthy work-life balance for all employees.
• Community Engagement: We actively participate in community service and outreach programs.