Online Sales Coordinator

Job Description

We are seeking a skilled Online Sales Coordinator to manage and enhance our e-commerce operations in Johannesburg. You will be instrumental in driving sales through various channels and optimizing our online presence.

Responsibilities

• Oversee the online sales process, ensuring efficient service delivery.
• Cultivate relationships with customers to enhance retention and loyalty.
• Develop detailed reports on sales performance and present to management.
• Experiment with A/B testing for online strategies and promotions.
• Collaborate with IT to ensure the e-commerce platform remains functional and user-friendly.
• Investigate and resolve customer complaints efficiently and effectively.
• Monitor competition to maintain a competitive edge in the market.
• Update website content and ensure alignment with brand standards.
• Participate in strategic planning for future e-commerce initiatives.
• Manage budget allocation for e-commerce activities.

Requirements

Education

• Bachelor's degree in Business Administration or related field
• Relevant certifications in e-commerce are preferred

Experience

• 3+ years of experience in a sales or marketing role

Technical Skills

• CRM Software
• Digital Marketing

Soft Skills

• Problem-solving
• Adaptability

Certifications

• Google Analytics Certification

Languages

• English: Fluent

Advantageous

• Familiarity with A/B testing: Experience running A/B tests to optimize sales strategies.
• Experience with content management systems (CMS): Understanding of CMS platforms for website management.

Benefits

• Comprehensive health insurance
• Annual leaves and public holidays
• Work-life balance initiatives
• Continuous learning opportunities

Company Culture

• Continuous Improvement: We believe in continuous improvement and encourage feedback from our team.
• Work-Life Balance: We prioritize a healthy work-life balance for our employees.
• Diversity and Inclusion: We are committed to building a diverse team that reflects our community.