IT Support Technician

Job Description

We are seeking a proactive IT Support Technician to resolve technical issues and support our IT infrastructure. You will be responsible for troubleshooting hardware and software issues and providing excellent customer service.

Responsibilities

• Troubleshoot network issues and provide solutions.
• Ensure data backup and recovery processes are in place.
• Engage with external vendors to procure necessary IT services.
• Participate in IT projects for system upgrades and enhancements.
• Regularly review and update technical documentation.
• Support remote employees with tech-related inquiries.

Requirements

Education

• Bachelor's degree in Computer Science or IT related field
• Relevant industry certifications preferred.

Experience

• 3+ years of experience in IT support and administration

Technical Skills

• Linux OS
• Cloud Services

Soft Skills

• Teamwork
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

Languages

• English: Fluent
• Zulu: Conversational

Advantageous

• Familiarity with Active Directory: Experience in managing user accounts and permissions in Active Directory.
• Scripting experience: Ability to write scripts to automate repetitive tasks.

Benefits

• Comprehensive medical coverage
• Flexible work hours
• Employee discounts on services
• Opportunities for career advancement

Company Culture

• Inclusivity: We celebrate diversity and are committed to building an inclusive workplace.
• Work-life Balance: We value the well-being of our employees and promote a healthy work-life balance.
• Community Engagement: We actively engage with our community through various outreach programs.