Welfare Investigator

Job Description

The Welfare Investigator will conduct thorough investigations into reported cases of welfare fraud, ensuring adherence to regulations and policies. This role involves collaborating with law enforcement and support agencies to uphold social service integrity.

Responsibilities

• Conduct comprehensive background checks and research.
• Liaise with community organizations to address client needs.
• Assist in developing policies to improve investigation processes.
• Provide feedback for continuous improvement in procedures.
• Conduct audits to ensure adherence to protocols.
• Participate in strategy meetings with stakeholders for case alignment.
• Document all communications with clients and external agencies.
• Perform administrative tasks associated with investigations.

Requirements

Education

• Bachelor's degree in any related field
• Master's degree in Social Work is preferred

Experience

• Minimum of 3 years in a relevant field, especially welfare investigations.

Technical Skills

• Research Skills
• Investigation Tools Proficiency

Soft Skills

• Empathy
• Organizational Skills

Certifications

• Certification in Fraud Investigation or Social Work

Languages

• English: Fluent
• Afrikaans: Proficient

Advantageous

• Proficiency in local languages: Familiarity with local dialects aids in effective communication with clients.
• Experience in public service: Demonstrated experience working within community service frameworks.

Benefits

• Inclusive health, dental, and vision coverage.
• Generous leave policy and parental leave.
• Possible remote work options.
• Employee wellness and engagement programs.

Company Culture

• Continuous Improvement: We are committed to ongoing training and professional development to ensure our team is well-equipped.
• Integrity and Ethics: We uphold the highest standards of integrity in our work with clients and stakeholders.
• Supportive Leadership: Our leaders are approachable and actively support team growth and development.