IT Support Technician

Job Description

As an IT Support Technician, you will play a pivotal role in our team, providing technical support and troubleshooting assistance to our clients. The ideal candidate should have a solid understanding of hardware and software issues, alongside strong customer service skills. You will ensure that all IT operations run seamlessly, assisting users with their technical needs and resolving issues efficiently.

Responsibilities

• Handle incoming technical support queries promptly and professionally.
• Assist with the setup of new workstations and equipment.
• Conduct regular software audits and maintain system security.
• Provide guidance and support to users on best practices.
• Keep abreast of the latest industry trends and technologies.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in IT is preferred

Experience

• 3+ years of experience in IT support

Technical Skills

• Linux OS
• Software Installation

Soft Skills

• Problem-solving
• Adaptability

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Knowledge of cloud computing platforms: Experience with platforms like AWS or Azure.
• Experience with help desk software: Familiarity with ticketing systems such as Zendesk or Jira.

Benefits

• Comprehensive health and wellness benefits
• Flexible work arrangements
• Training and development opportunities
• Performance-related bonuses

Company Culture

• Innovation: We encourage innovative thinking and creative solutions to challenges.
• Work-Life Balance: We believe in maintaining a healthy work-life balance for our employees.
• Employee Recognition: We celebrate achievements and recognize the contributions of our team members.