Insurance Operations Manager

Job Description

As the Insurance Operations Manager in Durban, you will be responsible for overseeing daily operations, ensuring compliance with regulations, and driving operational efficiency within the department. You will lead a team of professionals, manage resources effectively, and work towards enhancing the overall customer experience.

Responsibilities

• Supervise the training and development of new employees in the insurance operations team.
• Evaluate and optimize workflows to enhance overall productivity.
• Participate in strategic planning to align operational goals with company objectives.
• Maintain strong relationships with insurers and regulatory bodies.
• Ensure that all operational resources are used efficiently and effectively.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's or higher-level qualification is preferred

Experience

• 5+ years of experience in a managerial role within the insurance industry

Technical Skills

• Project Management
• Financial Acumen

Soft Skills

• Strategic Thinking
• Negotiation

Certifications

• Insurance Institute of South Africa (IISA) certification
• Lean Six Sigma certification

Languages

• English: Fluent

Advantageous

• Familiarity with Risk Management: Experience in identifying and mitigating operational risks.
• Background in Customer Service Excellence: Strong customer service orientation with a focus on improving customer satisfaction.

Benefits

• Attractive salary package with additional bonuses
• Health, dental, and vision insurance
• Retirement contributions
• Professional development opportunities

Company Culture

• Professional Development: We support ongoing learning and provide resources for career advancement.
• Empowerment: Our employees are empowered to make decisions and contribute to the success of the company.
• Community Engagement: We encourage our team members to engage with the community and support local initiatives.