Dental Receptionist

Job Description

We are on the lookout for a dedicated Dental Receptionist to join our vibrant team at Dental Solutions. The successful candidate will be responsible for managing patient appointments, handling incoming calls, and providing excellent customer service.

Responsibilities

• Assist patients with completing medical histories and consent forms.
• Manage front office operations, ensuring efficiency.
• Address patient complaints and feedback professionally.
• Collaborate with team members to enhance patient service.
• Organize patient files and maintain orderly records.
• Run daily reports on appointments and cancellations.

Requirements

Education

• Grade 12 Certificate
• National Diploma in Medical Reception or equivalent preferred

Experience

• 3+ years of experience in a dental practice or medical office

Technical Skills

• Patient management software
• Basic accounting

Soft Skills

• Customer service
• Attention to detail

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Bilingual: Ability to communicate in English and Afrikaans will be an advantage.
• Customer service experience: Previous experience in a customer-facing role is highly advantageous.

Benefits

• Comprehensive health benefits
• Annual bonuses based on performance
• Career growth opportunities
• Supportive team culture

Company Culture

• Innovation: We embrace new technologies and processes to improve patient care.
• Inclusivity: We foster a culture of diversity and inclusion within our practice.
• Work-Life Balance: We support our staff in maintaining a healthy work-life balance.