IT Support Technician

Job Description

We're looking for an IT Support Technician who can troubleshoot hardware and software issues. Your expertise will keep our technology running, making a difference in our daily operations.

Responsibilities

• Deliver exceptional customer service while troubleshooting IT problems.
• Assist with software and hardware installations.
• Keep track of IT assets and maintain inventory records.
• Respond to support requests via email, phone, and in-person.
• Collaborate with team members to identify system improvements.
• Ensure compliance with IT policies and security standards.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor’s degree is advantageous

Experience

• 2+ years of experience in IT support or related field

Technical Skills

• Windows OS
• Hardware Troubleshooting
• Networking
• Office 365

Soft Skills

• Communication
• Problem-solving
• Teamwork

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with Mac OS: Knowledge of Mac operating systems is a plus.
• Familiarity with ITIL framework: Basic knowledge of ITIL principles for service management.

Benefits

• Competitive salary package
• Health and wellness benefits
• Opportunities for training and professional development
• Flexible work environment

Company Culture

• Supportive Environment: We believe in supporting our employees and encouraging their development.
• Innovation and Creativity: We foster a culture of innovation where new ideas are welcomed.
• Community Engagement: We are involved in community initiatives and support local causes.