IT Support Technician

Job Description

Join our team as an IT Support Technician where you will provide essential support to our staff and clients. This role requires strong technical knowledge and excellent customer service skills to ensure user satisfaction and efficiency in our IT operations.

Responsibilities

• Troubleshoot and resolve user issues in a timely manner.
• Document repair processes and user interactions.
• Assist in network setups and configurations.
• Conduct hardware repairs and upgrades as needed.
• Ensure data backups are performed regularly.
• Assist in maintaining a safe and effective IT environment.
• Provide training to users on new technologies.
• Collaborate with other IT staff on projects and improvements.

Requirements

Education

• Diploma or Degree in Computer Science or IT
• Relevant IT certifications are advantageous

Experience

• 1-2 years in an IT support role

Technical Skills

• Troubleshooting Skills
• Software Installation

Soft Skills

• Adaptability
• Teamwork

Certifications

• ITIL Foundations Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cybersecurity: Understanding of basic cybersecurity principles and best practices.
• Experience with remote desktop applications: Proficiency in using remote desktop tools for support.

Benefits

• Comprehensive health coverage
• Professional development courses
• Employee discounts
• Team-building events

Company Culture

• Continuous Learning: We believe in investing in our employees through ongoing training and development.
• Work-Life Balance: We promote a healthy work-life balance for our employees.
• Team Collaboration: Collaboration and communication are key components of our success.