IT Support Technician

Job Description

We are looking for a dedicated IT Support Technician to join our team in Johannesburg. The ideal candidate will provide exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently. This role requires a passion for technology and a commitment to customer service.

Responsibilities

• Assist in maintaining a reliable IT network and communications system.
• Provide excellent customer service when interacting with clients.
• Resolve escalated technical issues effectively.
• Prepare and maintain documentation for processes and procedures.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in IT or Computer Science preferred

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Linux OS
• Troubleshooting Skills

Soft Skills

• Teamwork
• Adaptability

Certifications

• CompTIA Network+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with helpdesk software: Familiarity with ticketing systems and support software.
• Basic scripting skills: Ability to write simple scripts for automation.

Benefits

• Comprehensive medical aid
• Paid time off and leave benefits
• Access to training and certifications
• Supportive team environment

Company Culture

• Inclusivity: We promote a diverse and inclusive workplace.
• Work-Life Balance: We support a healthy work-life balance for all team members.