IT Support Technician

Job Description

As an IT Support Technician, you will play a crucial role in maintaining and supporting our IT infrastructure. Your responsibilities will include solving technical issues, providing user assistance, and ensuring optimal performance of IT systems. Ideal candidates should have a solid background in IT support with excellent troubleshooting skills.

Responsibilities

• Manage incoming support requests through the helpdesk.
• Identify, analyze, and resolve technical issues promptly.
• Create and maintain documentation for IT processes.
• Assist in the setup and configuration of new hardware.
• Work with vendors to procure necessary software and hardware.
• Stay updated on new technologies and best practices.
• Perform software updates and upgrades as necessary.
• Ensure all data backups are completed successfully.

Requirements

Education

• Diploma or degree in Information Technology or related field

Experience

• 2+ years of experience in IT support

Technical Skills

• Windows & Mac OS
• Networking Basics
• Help Desk Software

Soft Skills

• Communication
• Problem-Solving

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Certification demonstrates knowledge of basic IT support.
• Experience with VoIP systems: Familiarity with managing VoIP communication platforms.

Benefits

• Competitive salary package
• Medical aid and wellness programs
• Generous leave policy
• Opportunities for professional development

Company Culture

• Team-Oriented Environment: We believe in collaboration and fostering a supportive environment among our staff.
• Innovation Focus: We encourage innovative thinking and value creativity.