IT Support Technician

Job Description

We are on the lookout for an experienced IT Support Technician to manage and optimize our IT resources. You will be responsible for troubleshooting, installing software, and managing hardware components. If you enjoy solving problems and providing exceptional service, this is the position for you.

Responsibilities

• Monitor IT systems to ensure optimal performance.
• Respond to and resolve support tickets in a timely manner.
• Manage inventory of IT equipment and supplies.
• Assist with the rollout of new technology solutions.
• Create and maintain user accounts and permissions.
• Perform regular backups and data recovery processes.
• Stay updated on industry trends and technologies.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is an advantage

Experience

• 2+ years of experience in IT support or help desk role

Technical Skills

• Windows and Linux Operating Systems
• Network Configuration
• Technical Support Tools

Soft Skills

• Customer Service
• Time Management

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience with VoIP systems: Familiarity with VoIP technologies and support.
• Knowledge of cybersecurity practices: Basic understanding of security measures to protect company data.

Benefits

• Comprehensive health and dental insurance
• Retirement savings plan with company contributions
• Flexible working hours
• Opportunity for professional development

Company Culture

• Teamwork: Our team thrives on collaboration and support for one another.
• Innovation: We encourage innovative solutions and out-of-the-box thinking.
• Work-life Balance: We believe in maintaining a balance between work and personal life.