IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you will provide technical assistance to clients, troubleshoot system failures, and support daily IT operations. Your role is crucial in maintaining high service levels and user satisfaction.

Responsibilities

• Respond to IT support requests via phone, email, or in-person.
• Perform regular maintenance on IT systems to ensure high availability.
• Lead IT projects from initiation to completion.
• Prepare reports and analytics on IT system performance.
• Collaborate with team members to enhance service delivery.
• Stay updated on emerging technologies and best practices.
• Facilitate onboarding of new employees regarding IT procedures.

Requirements

Education

• Certificate in Computer Support or relevant qualification

Experience

• 3+ years of experience in a support role

Technical Skills

• Linux OS
• Active Directory

Soft Skills

• Effective Communication
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent

Benefits

• Comprehensive health and wellness benefits
• Annual leave and sick leave
• Support for continuous education and training
• Work-life balance initiatives