IT Support Technician

Job Description

Join our IT team as an IT Support Technician and help maintain our technological infrastructure. You will be tasked with resolving technical problems, providing customer support, and implementing technology upgrades to enhance user experience.

Responsibilities

• Respond to IT support requests via phone, email, or in-person.
• Diagnose and resolve technical hardware and software issues.
• Manage user accounts and permissions in the system.
• Implement and enforce IT policies and procedures.
• Perform routine maintenance on computers and peripherals.
• Assist in setting up new workstations and IT equipment.
• Provide technical support during company events and training sessions.
• Stay up-to-date with IT industry trends and technologies.

Requirements

Education

• Diploma or degree in Computer Science, Information Technology or related field

Experience

• 2+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking
• Help Desk Software

Soft Skills

• Customer service
• Problem-solving

Certifications

• CompTIA A+ Certification
• Cisco Certified Network Associate (CCNA)

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Experience with macOS: Familiarity with macOS systems and applications.
• Knowledge of cloud services: Experience with cloud platforms like AWS or Azure.

Benefits

• Competitive salary and benefits package.
• Medical aid and wellness programs.
• Opportunities for professional development.
• Flexible working hours.

Company Culture

• Inclusive Environment: We promote a culture of inclusivity and teamwork, where every voice is heard.
• Continuous Learning: We value learning and provide resources for personal and professional growth.
• Innovation Focus: We encourage creativity and innovative thinking in our approach to problem-solving.