IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician. You will assist with resolving IT issues, managing hardware and software installations, and ensuring smooth operations in our Johannesburg office. Excellent communication skills and a passion for technology are key to this role.

Responsibilities

• Respond to IT support requests via phone, email, or in person.
• Conduct hardware upgrades and installations.
• Ensure the security of the IT infrastructure.
• Train users on new technology and software applications.
• Collaborate with other IT team members on complex issues.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is advantageous

Experience

• 2+ years of experience in IT support or related role

Technical Skills

• Windows Operating Systems
• Networking

Soft Skills

• Customer Service
• Problem-solving

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• CompTIA A+ Certification: Proven skills in IT support essentials.
• Experience with MacOS systems: Helpful for supporting diverse user environments.

Benefits

• Competitive salary package
• Health and wellness programs
• Training and development opportunities
• Flexible working hours

Company Culture

• Innovation: We encourage creative solutions and innovative thinking.
• Teamwork: Collaboration is key to our success, and we value each team member's contributions.
• Growth Mindset: We are dedicated to professional growth and continuous learning.