E-commerce Manager

Job Description

As an E-commerce Manager, you will play a pivotal role in driving our online sales through leadership in digital marketing, product merchandising, and customer experience enhancements. Your expertise will guide our efforts in reaching new markets and increasing revenue.

Responsibilities

• Establish KPIs for e-commerce activities and track performance against targets.
• Research and implement best practices in e-commerce and digital marketing.
• Ensure compliance with e-commerce regulations and policies.
• Lead digital transformation initiatives to enhance the overall e-commerce framework.
• Collaborate on enhancing website features and functionalities to improve customer journey.
• Engage in competitor analysis and market research to maintain a competitive edge.

Requirements

Education

• Bachelor's degree in Marketing or Business is required

Experience

• 5+ years in e-commerce management roles preferred

Technical Skills

• Email Marketing
• Customer Relationship Management (CRM)

Soft Skills

• Team Collaboration
• Creative Thinking

Languages

• English: Fluent

Advantageous

• Familiarity with CRM tools: Experience with CRM software like Salesforce to enhance customer interactions.
• Understanding of social media marketing: Knowledge of leveraging social media platforms to boost engagement and sales.

Benefits

• Health, dental, and vision insurance
• Annual company retreats and team-building exercises
• Training and development programs
• Work from home options available
• Employee discounts on products

Company Culture

• Diversity and Inclusion: We value diverse perspectives and experiences, creating a thriving workplace for everyone.
• Customer-Centric: Our focus is on delivering an exceptional experience to our customers at every touchpoint.
• Work-Life Balance: We promote a healthy work-life balance and prioritize employee wellbeing.