IT Support Technician

Job Description

Be part of our dynamic IT support team in Bloemfontein! The IT Support Technician will manage hardware and software issues, assist users with technical problems, and contribute to our mission of delivering top-notch tech support.

Responsibilities

• Support users by diagnosing and resolving technical issues promptly.
• Set up new hardware and software installations.
• Conduct regular system maintenance and updates.
• Answer user inquiries and provide technical assistance.
• Ensure proper security configurations are maintained.
• Create and manage user accounts as necessary.
• Assist in training users on new software and hardware.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree is preferred

Experience

• 2+ years of experience in IT support or similar role

Technical Skills

• Windows OS
• Networking
• Help Desk Software
• Hardware Installation
• Technical Documentation

Soft Skills

• Communication
• Problem-solving

Certifications

• CompTIA A+ Certification
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of Linux OS: Familiarity with Linux operating systems for server support.
• ITIL Foundation Certification: Understanding of ITIL principles is a plus.

Benefits

• Competitive salary package with performance bonuses.
• Health and wellness benefits.
• Opportunities for professional development and growth.
• Flexible working hours.

Company Culture

• Collaborative Environment: We promote a teamwork-oriented culture where solutions are built together.
• Innovation Driven: We encourage creativity and innovation in our projects and processes.
• Supportive Team: Our team is dedicated to supporting each other and fostering a positive work environment.