IT Support Technician

Job Description

We are seeking a skilled IT Support Technician to join our Johannesburg team. In this role, you will be responsible for providing technical assistance, troubleshooting issues, and ensuring the smooth operation of IT services within the organization. Ideal candidates should possess strong problem-solving skills and a passion for technology.

Responsibilities

• Handle day-to-day IT support requests efficiently.
• Set up and configure new user accounts and permissions.
• Provide support during software upgrades and system migrations.
• Maintain and update technical documentation and user manuals.
• Conduct regular system checks and report on potential issues.
• Assist with IT project implementations as needed.

Requirements

Education

• Bachelor's degree in Information Technology or related field

Experience

• 2+ years of experience in IT support or a related field

Technical Skills

• Mac OS
• Software Troubleshooting
• Firewall Configuration

Soft Skills

• Teamwork
• Time Management

Languages

• English: Fluent

Advantageous

• Experience with Help Desk software: Familiarity with ticketing systems and help desk solutions.
• Basic scripting knowledge: Basic ability to write scripts for automation.

Benefits

• Comprehensive health benefits
• Bonus incentives for performance
• Continuous learning opportunities
• Team-building activities

Company Culture

• Supportive Environment: Our supportive environment promotes personal and professional growth for all staff.
• Diversity and Inclusion: We celebrate diversity and create an inclusive workplace for everyone.