Retail Manager

Job Description

As a Retail Manager in Durban, you will be responsible for overseeing all aspects of store operations, including staff management, inventory control, and sales strategies. The ideal candidate will have a strong background in retail management and a passion for delivering exceptional customer service.

Responsibilities

• Oversee store operations and lead staff towards achieving KPI results.
• Schedule staff hours and manage payroll expenses.
• Engage with customers to ensure a positive shopping experience.
• Implement visual merchandising techniques to enhance product display.
• Coordinate training programs for new employees.
• Conduct audits to ensure compliance with company standards.
• Maintain records of sales and track inventory.
• Work closely with suppliers to ensure stock availability.
• Analyze customer feedback to improve services.
• Plan and execute community engagement initiatives.

Requirements

Education

• Bachelor's degree in Business or a related field
• Master's degree is advantageous

Experience

• 5 years of experience in the retail industry with at least 2 years in a management role

Technical Skills

• Sales Strategy Development
• Operational Efficiency

Soft Skills

• Adaptability
• Mentorship

Certifications

• Certified Retail Management Professional

Languages

• English: Fluent
• Afrikaans: Conversational

Advantageous

• Background in consumer electronics: Familiarity with consumer electronics products and market.
• Experience with training staff on sales techniques: Skill in training team members to enhance sales performance.

Benefits

• Comprehensive health cover
• Flexible working hours
• Annual performance bonuses
• Training and development programs

Company Culture

• Integrity: We operate with integrity in every aspect of our business.
• Inclusivity: We strive for an inclusive workplace where diversity is celebrated.
• Continuous Improvement: We are dedicated to continuous improvement and personal growth.