E-commerce Manager

Job Description

As an E-commerce Manager, you will play a crucial role in shaping our online retail operations in Durban. Your key responsibilities will include managing the e-commerce platform, developing promotional campaigns, and analyzing sales data to inform business decisions. You will be pivotal in enhancing user experience and maximizing conversions.

Responsibilities

• Strategize and oversee the e-commerce operations in Durban.
• Evaluate sales performance and develop action plans for improvement.
• Collaborate with IT to enhance website functionality and security.
• Implement and monitor marketing strategies for product launches.
• Train and mentor e-commerce staff to improve team performance.
• Analyze customer data to personalize shopping experiences.
• Report on KPIs and metrics to stakeholders.
• Stay updated with e-commerce trends and best practices.

Requirements

Education

• Bachelor's degree in Marketing or Business Management
• Relevant certifications in digital marketing are a plus

Experience

• 5+ years of experience in e-commerce or retail management

Technical Skills

• E-commerce Analytics
• Social Media Marketing

Soft Skills

• Problem-solving
• Communication Skills

Certifications

• Digital Marketing Specialist
• Certified E-commerce Professional

Languages

• English: Fluent

Advantageous

• Experience with A/B testing: Ability to conduct A/B tests to optimize e-commerce performance.
• Familiarity with HTML/CSS: Basic understanding of HTML and CSS for troubleshooting website issues.

Benefits

• Comprehensive health insurance and pension plans.
• Remote working opportunities.
• Professional development and training programs.
• Paid leave and holiday allowances.

Company Culture

• Learning and Development: Continuous learning opportunities to enhance skills and career growth.
• Work-Life Balance: Supportive of maintaining a healthy work-life balance for all employees.
• Customer-Centric Approach: We prioritize our customers and strive for excellence in customer service.