IT Support Technician

Job Description

Join us as an IT Support Technician based in Cape Town, where you will play a crucial role in maintaining our IT systems. You will handle user queries, troubleshoot issues, and facilitate hardware and software installations.

Responsibilities

• Respond to IT support tickets and prioritize critical issues.
• Provide remote support when necessary.
• Assist in the onboarding process of new employees regarding IT.
• Conduct regular backups and maintain disaster recovery procedures.
• Ensure compliance with IT security protocols.
• Contribute to team efforts in enhancing system security.
• Engage in continuous learning to stay current with IT trends.
• Coordinate with senior IT staff for major issues.

Requirements

Education

• Degree in Computer Science or Information Technology
• Cisco or Microsoft certifications are a plus

Experience

• 3+ years of hands-on experience in IT support roles

Technical Skills

• Linux Operating System
• Remote Support Tools

Soft Skills

• Customer Service Orientation
• Adaptability

Certifications

• Microsoft Certified: Azure Fundamentals
• ITIL Foundation Certification

Languages

• English: Fluent
• Xhosa: Conversational

Advantageous

• Experience with Mobile Device Management (MDM): Knowledge of managing mobile devices within an enterprise environment.
• Familiarity with Cloud Services: Understanding of cloud computing concepts and services offered by providers like AWS or Azure.

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan with employer match
• Work from home options available
• Support for further education and training

Company Culture

• Diversity and Inclusion: We embrace diversity and are dedicated to fostering an inclusive environment.
• Work-Life Balance: We promote a healthy work-life balance for all our employees.
• Community Engagement: We actively contribute to the communities we operate in.