E-commerce Specialist

Job Description

Seeking a creative E-commerce Specialist to join our Durban-based team. Focused on enhancing our digital sales efforts, you will manage campaigns, analyse customer data, and collaborate to boost our online presence.

Responsibilities

• Design and execute e-commerce marketing campaigns aimed at customer acquisition.
• Develop strategies to increase customer retention and loyalty.
• Supervise the day-to-day management of online sales platforms.
• Generate monthly reports on sales performance and market insights.
• Evaluate customer feedback for improved service delivery.
• Adopt innovative approaches for better engagement and sales conversion.
• Collaborate with the product team on new releases.
• Keep abreast of competitors’ marketing tactics and pricing.
• Oversee budget allocations for various e-commerce initiatives.
• Actively participate in team meetings to share insights and strategies.

Requirements

Education

• Bachelor's degree in a relevant field
• Master's degree is preferred

Experience

• 4+ years working in e-commerce environments

Technical Skills

• Email Marketing
• Content Management Systems

Soft Skills

• Teamwork
• Creativity

Certifications

• Facebook Blueprint Certification
• HubSpot Marketing Certification

Languages

• English: Fluent

Advantageous

• Knowledge of affiliate marketing strategies: Experience in working with affiliate networks to drive additional sales.
• Basic graphic design skills: Ability to create visual content for marketing purposes.

Benefits

• Comprehensive medical aid and benefits
• Generous leave policies including family responsibility leave
• Employee discounts on e-commerce platforms
• Training and upskilling programs

Company Culture

• Diversity: We value diversity and are an equal opportunity employer.
• Continuous Learning: We promote a culture of continuous learning and professional development for all our employees.
• Work-Life Balance: We believe in maintaining a healthy work-life balance to foster employee well-being.