Hotel Manager

Job Description

Join our team as a Hotel Manager in Port Elizabeth. You will be responsible for managing hotel operations, leading staff, and ensuring guest satisfaction in a vibrant, fast-paced environment.

Responsibilities

• Lead and motivate hotel staff to achieve optimal performance.
• Maintain high standards of service and presentation.
• Plan and execute hotel events and functions.
• Monitor guest satisfaction scores and implement improvements.
• Analyze market trends to enhance competitive advantage.
• Collaborate with vendors and service providers.
• Report directly to the General Manager regarding hotel operations.
• Ensure appropriate staffing levels for peak periods.
• Facilitate training sessions and professional development for staff.
• Promote a culture of sustainability within the hotel operations.

Requirements

Education

• Bachelor's degree in Business Administration or related field

Experience

• 3+ years of experience in a managerial role within hospitality

Technical Skills

• Operational Leadership
• Financial Analysis

Soft Skills

• Conflict Resolution
• Time Management

Certifications

• Hospitality and Tourism Management Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Bilingual candidate preferred: Ability to communicate in both English and Afrikaans is a plus.
• Previous experience in a luxury hotel setting: Experience working in a high-end hotel environment is highly desirable.

Benefits

• Comprehensive health benefits
• Annual performance bonuses
• Flexible working hours
• Opportunities for career advancement

Company Culture

• Sustainability Initiatives: We are committed to sustainable practices and reducing our environmental footprint.
• Employee Empowerment: We empower our employees to take initiative and contribute to their teams.
• Continuous Learning: We support ongoing training and development to foster professional growth.