Travel Consultant

Job Description

Join our vibrant team as a Travel Consultant in Pretoria and help clients navigate their travel journeys. From crafting personalized itineraries to resolving travel issues, you will ensure all aspects of their trips are seamless. If you have a flair for travel and enjoy assisting clients, this role is for you.

Responsibilities

• Collaborate with suppliers and vendors to secure the best travel deals.
• Conduct market research to understand client needs and trends in travel.
• Utilize travel booking systems and databases to manage reservations.
• Cross-sell additional travel services like insurance or tours.
• Prepare invoices and process payments for completed bookings.
• Maintain accurate records of all client communications and transactions.
• Develop promotional materials for travel packages.
• Participate in training sessions to enhance industry knowledge and service skills.
• Follow up with clients post-travel to gather feedback and encourage repeat business.

Requirements

Education

• Diploma in Travel and Tourism or related field
• Bachelor's degree in Hospitality Management is preferable

Experience

• 3+ years of experience in travel consultancy or a customer service role

Technical Skills

• GDS Systems Knowledge
• Online Booking Tools

Soft Skills

• Interpersonal skills
• Organizational skills

Languages

• English: Fluent
• Zulu: Basic

Advantageous

• Experience with travel planning software: Familiar with using software tools for effectively planning and managing travel itineraries.
• Knowledge of international travel regulations: Understanding of visa requirements and health regulations for international travel.

Benefits

• Competitive salary and commission structure
• Health insurance coverage
• Paid leave and travel discounts
• Opportunities for professional development and travel experiences

Company Culture

• Team Spirit: We value collaboration and work together to achieve shared goals, enhancing client experiences.
• Passion for Travel: Our team is passionate about travel, eager to share experiences and knowledge with clients.
• Continuous Improvement: We believe in continuous learning and encourage our team to stay updated with travel trends and training.