Collection Teller

Job Description

The Collection Teller plays a crucial role in managing and processing all incoming payments and collections. As a detail-oriented individual, you will ensure accuracy and efficiency in cash handling while maintaining excellent customer service.

Responsibilities

• Process and document incoming payments promptly.
• Support customers with their queries and resolve any issues.
• Prepare reports on collection activities for management review.
• Liaise with other departments for payment issues and resolutions.
• Ensure compliance with internal and external financial regulations.
• Participate in team meetings to discuss challenges and share best practices.

Requirements

Education

• Matric certificate
• Relevant certification or diploma in accounting, finance, or business is preferred

Experience

• At least 2 years of experience in a similar cash handling or collection role

Technical Skills

• Attention to detail
• Strong mathematical skills
• Excellent communication skills
• Organizational skills
• Problem-solving skills

Soft Skills

• Team-oriented
• Ability to work under pressure
• Customer-focused approach

Languages

• English: Fluent

Advantageous

• Experience with electronic payment systems: Familiarity with online and mobile payment processing platforms.
• Previous experience in a customer-facing role: Background in a position that required direct interaction with clients.
• Ability to speak multiple languages: Bilingual skills are an asset in our diverse customer base.

Benefits

• Comprehensive medical aid
• Annual leave and sick leave
• Performance bonuses
• Employee training and career advancement programs

Company Culture

• Innovation: We encourage innovative thinking and creative problem-solving.
• Teamwork: We believe teamwork leads to greater success and employee satisfaction.
• Diversity and Inclusion: Our commitment to diversity fosters a welcoming environment for everyone.