Help Desk Analyst

Job Description

We are seeking an enthusiastic Help Desk Analyst to join our IT support team in Durban. In this role, you'll troubleshoot hardware and software issues, provide timely responses to user inquiries, and ensure operational continuity. This is an excellent opportunity for tech-savvy individuals who thrive in a dynamic and collaborative environment.

Responsibilities

• Act as the first point of contact for users experiencing technical difficulties.
• Maintain a record of all technical issues and solutions provided.
• Conduct routine checks on computer hardware and network systems.
• Assist with system upgrades and installations as needed.
• Provide guidance and support on using software applications effectively.

Requirements

Education

• Degree in Computer Science or a related field preferred

Experience

• 2+ years of direct help desk/technical support experience

Technical Skills

• Networking
• Mac OS

Soft Skills

• Analytical Problem Solving
• Team Collaboration

Languages

• English: Fluent

Advantageous

• CompTIA A+ Certification: Certification showing proficiency in dealing with hardware and software.
• Familiarity with ticketing systems like Jira: Experience working with ticketing tools for issue tracking.

Benefits

• Comprehensive medical and dental insurance
• Employee assistance programs
• Flexible working hours
• Regular training and upskilling opportunities

Company Culture

• Accountability: We encourage personal responsibility in our projects and teams.
• Team Spirit: We foster teamwork and a positive work environment for everyone.
• Sustainability Initiatives: We actively engage in programs promoting environmental sustainability.