Hotel Manager

Job Description

Luxury Stay Hotels is on the lookout for a resourceful Hotel Manager to drive our operations in Durban. Your extensive experience in the hospitality sector will help uphold our high standards, ensuring each guest's stay is memorable. You'll lead our team while overseeing budgets and compliance.

Responsibilities

• Responsible for the financial performance of the hotel, reporting to senior management.
• Establish a collaborative and motivated workplace culture.
• Ensure efficient front desk and housekeeping operations.
• Monitor staff performance and conduct performance reviews.
• Manage vendor relationships and negotiate contracts for services.
• Stay updated with industry trends to implement best practices.
• Facilitate training programs for staff development and compliance.
• Engage with guests to gather feedback and improve services.
• Prepare detailed reports on hotel performance and guest satisfaction.

Requirements

Education

• Degree or diploma in Hospitality Management
• Postgraduate qualifications are a plus

Experience

• 5-7 years experience in the hospitality industry

Technical Skills

• Guest Services Management
• Crisis Management

Soft Skills

• Problem-solving
• Negotiation

Certifications

• Hospitality Management Certification
• Food Safety Certification

Languages

• English: Fluent

Advantageous

• Fluency in multiple languages: Ability to communicate in more than one language is advantageous.
• Strong IT skills: Proficient in hotel management software and systems.

Benefits

• Performance-based bonuses
• Comprehensive health insurance
• Paid time off and holiday benefits
• Professional development opportunities

Company Culture

• Employee Recognition: We celebrate individual and team achievements regularly.
• Sustainability Practices: We are committed to sustainable practices in our operations.