IT Support Technician

Job Description

Join our dynamic team as an IT Support Technician, where you'll be the go-to expert for technical problems. With a focus on customer service, you will resolve issues swiftly and efficiently, helping to enhance the overall productivity of our workforce.

Responsibilities

• Manage the help desk ticketing system and ensure timely resolutions.
• Perform routine backups and ensure data recovery procedures are in place.
• Supervise the installation of new devices and IT equipment.
• Implement security measures to protect organizational data.
• Participate in IT projects and assist with implementation.
• Engage in continuous learning to keep up with new technologies.
• Facilitate user access and support their needs swiftly and efficiently.

Requirements

Education

• Bachelor's degree in Computer Science or Information Technology
• ITIL Certification is advantageous

Experience

• 2-4 years of experience in technical support roles

Technical Skills

• Remote Support Tools
• Virtualization Software

Soft Skills

• Adaptability
• Teamwork

Certifications

• CompTIA Security+
• Microsoft Certified Solutions Expert (MCSE)

Languages

• English: Fluent

Advantageous

• Knowledge of IT Security Protocols: Awareness of cybersecurity practices and protocols in IT support.

Benefits

• Comprehensive health care plans
• Employee training and certification support
• Flexible day off policy
• Team-building events

Company Culture

• Innovation First: We encourage the development and implementation of innovative ideas and solutions.
• Employee Recognition: We recognize and celebrate the achievements of our employees, big and small.
• Work-Life Balance: We understand the importance of work-life balance and support flexible work arrangements.