IT Support Technician

Job Description

We are seeking a dedicated IT Support Technician to join our vibrant team in Cape Town. In this role, you'll be the first point of contact for our employees' technical needs, providing exceptional support and troubleshooting assistance.

Responsibilities

• Monitor IT systems for performance and security.
• Document and track system changes and updates.
• Conduct follow-ups on unresolved issues to ensure timely resolution.
• Collaborate with vendors for hardware and software procurement.
• Provide exceptional customer service and technical support.

Requirements

Education

• Degree in Information Technology or related field

Experience

• 3+ years of experience in an IT support role

Technical Skills

• Active Directory
• ITIL Practices

Soft Skills

• Problem-solving
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• CompTIA Network+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of IT security practices: Familiarity with cybersecurity principles and best practices.
• Experience with ticketing systems: Proficient in using ITSM tools for incident management.

Benefits

• Comprehensive medical aid
• Paid leave and public holidays
• Career advancement opportunities
• Remote work flexibility

Company Culture

• Diversity and Inclusion: We value diversity and aim to create an inclusive environment for all.
• Continuous Learning: Our commitment to learning ensures employees can grow both professionally and personally.