General IT Technician

Job Description

Join our team as a General IT Technician, providing essential support and troubleshooting for our technology systems. Your expertise will aid in enhancing user productivity through swift responses to technical issues and system maintenance.

Responsibilities

• Respond to IT support tickets and prioritize issues effectively.
• Monitor system performance and desktop support metrics.
• Assist in the management of company IT infrastructure.
• Stay updated with the latest technology trends and best practices.
• Identify opportunities for improvements in processes and systems.
• Participate in IT training and development programs.

Requirements

Education

• Higher Certificate in IT or related field
• Bachelor's degree recommended

Experience

• 3+ years of experience in IT support or helpdesk roles

Technical Skills

• Active Directory

Soft Skills

• Interpersonal skills

Certifications

• ITIL Foundation Certification

Languages

• English: Fluent
• Afrikaans: Basic

Advantageous

• Previous experience in a corporate environment: Experience in IT support within a structured corporate setting.
• Familiarity with cloud services: Experience with cloud platforms like Microsoft Azure or AWS.

Benefits

• Comprehensive health coverage including dental and vision
• Paid time off and vacation days
• Training and certifications support
• Performance-related bonuses

Company Culture

• Continuous Learning: We aim to provide ongoing training and development opportunities for our staff.
• Inclusivity: A diverse workplace where everyone's voice is valued is part of our ethos.