IT Support Technician

Job Description

Join our team as an IT Support Technician, where you will assist in managing our IT systems and provide exceptional user support. You'll troubleshoot technical issues, ensuring high user satisfaction and system reliability.

Responsibilities

• Monitor helpdesk tickets and prioritize user support tasks.
• Conduct regular system checks to ensure reliability.
• Assist with equipment upgrades and migrations.
• Enforce IT policies and procedures across the organization.
• Stay updated on new technologies relevant to support tasks.
• Provide feedback on system performance to management.

Requirements

Education

• Diploma in Information Technology or related field
• Bachelor's degree in IT or related field is preferred

Experience

• 3+ years in IT support and administration

Technical Skills

• Hardware Troubleshooting
• Software Installation

Soft Skills

• Communication
• Teamwork

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of cloud services: Experience with cloud platforms like AWS or Azure.
• ITIL Certification: Familiarity with ITIL principles for service management.

Benefits

• Comprehensive health cover and retirement plans
• Performance-based bonuses
• Flexible working hours
• Funding for training and certifications

Company Culture

• Continuous Improvement: We are dedicated to the continuous improvement of our skills and processes.
• Diversity and Inclusion: Our commitment to diversity ensures a variety of perspectives and innovation.
• Commitment to Excellence: We strive for excellence in everything we do, ensuring quality service delivery.