IT Support Technician

Job Description

As an IT Support Technician, you will manage various IT tasks, from troubleshooting hardware and software issues to assisting with network problems. Your expertise will ensure our systems are operational, and user satisfaction is a priority. Ideal candidates are resourceful and have excellent communication skills.

Responsibilities

• Troubleshoot and resolve technical problems efficiently.
• Conduct regular maintenance checks on IT equipment.
• Provide training sessions for new technologies being introduced.
• Implement and maintain backup and recovery solutions.
• Assist in planning and executing IT projects as required.

Requirements

Education

• Certification in IT Support or related field

Experience

• Proven experience in a technical support role (2+ years)

Technical Skills

• Network Configuration
• Troubleshooting Hardware

Soft Skills

• Communication Skills
• Adaptability

Certifications

• Cisco Certified Network Associate (CCNA)
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Knowledge of IT asset management: Experience in managing IT assets and inventory tracking.
• Familiarity with cloud computing: Understanding concepts of cloud computing and basic services.

Benefits

• Comprehensive health and wellness benefits
• Support for certifications and training opportunities
• Work-life balance initiatives
• Career growth pathways

Company Culture

• Innovative Thinking: We foster an environment where creativity and out-of-the-box thinking are encouraged.
• Employee Recognition: We value and celebrate the contributions of every team member.
• Community Engagement: We are committed to giving back to the community through various initiatives.