Help Desk Analyst

Job Description

We are seeking a motivated Help Desk Analyst to provide exceptional support to our users in George. You’ll be responsible for diagnosing and resolving technical issues, while maintaining user satisfaction and streamlined operations.

Responsibilities

• Respond to support requests via phone, email, or in-person.
• Identify recurring issues and assist in their permanent resolution.
• Keep abreast of new technologies and software updates.
• Work closely with the IT Manager to improve support efficiency.
• Conduct follow-ups on resolved issues to ensure client satisfaction.
• Document, track, and manage requests through the help desk system.

Requirements

Education

• Diploma in Information Technology or related field
• Any relevant certifications are a plus

Experience

• 1+ years of experience in a help desk role

Technical Skills

• Hardware Installation
• Software Troubleshooting

Soft Skills

• Empathy
• Time management

Certifications

• Certificate in Help Desk Support
• Microsoft Certified: Azure Fundamentals

Languages

• English: Fluent

Advantageous

• Experience in customer service roles: Background in customer-facing positions is seen as beneficial.
• Knowledge of cloud services: Understanding of cloud-based IT solutions like Microsoft Azure.

Benefits

• Health and wellness programs
• Annual performance bonus
• Employee training and development programs
• Team-building activities

Company Culture

• Continuous Improvement: Encouraging ongoing learning and growth through workshops and training.
• Community Engagement: Involved in community projects and initiatives to give back.
• Supportive Environment: Creating a supportive atmosphere for all employees.