IT Support Technician

Job Description

Join us as an IT Support Technician in East London where you'll play a vital role in assisting our staff with technical issues. Your responsibilities will include setting up workstations, managing user accounts, and implementing IT support processes. This is a fantastic opportunity for those eager to grow their skills in a supportive environment.

Responsibilities

• Provide excellent customer service while handling technical queries.
• Troubleshoot and resolve printer and peripheral issues.
• Maintain a knowledge base of common issues and solutions.
• Participate in IT training and development programs.

Requirements

Education

• Diploma in IT or related field
• Bachelor's degree in Computer Science is preferred

Experience

• 3+ years of experience in IT support roles

Technical Skills

• Windows OS
• Networking

Soft Skills

• Customer Service
• Analytical Skills

Certifications

• CompTIA A+ Certification

Languages

• English: Fluent

Advantageous

• Knowledge of cloud-based services: Experience with cloud services such as AWS or Azure.
• Experience in a helpdesk environment: Prior experience working in a helpdesk setting would be an advantage.

Benefits

• Comprehensive health insurance
• Flexible work schedule
• Access to training and certification programs
• Employee recognition programs

Company Culture

• Inclusivity: We value diversity and strive to create an inclusive environment for all.
• Work-Life Balance: We believe in promoting a healthy work-life balance for all employees.