Hospitality Manager

Job Description

We are on the hunt for a passionate Hospitality Manager to lead our team in Durban. The ideal candidate will possess strong leadership skills and a background in ensuring optimal guest satisfaction in a vibrant hospitality environment.

Responsibilities

• Direct all aspects of operational management and hospitality services.
• Ensure effective communication and teamwork among staff members.
• Create a welcoming ambiance for guests and enhance their overall experience.
• Supervise staff performance and provide constructive feedback.
• Budget, forecast, and improve financial performance of the department.
• Implement marketing initiatives to attract and retain guests.
• Ensure adherence to all company policies and procedures.

Requirements

Education

• Bachelor's degree in Business Administration or related field is preferred

Experience

• 3-5 years of management experience in hospitality

Technical Skills

• Hospitality Operations
• Marketing Strategies

Soft Skills

• Team Leadership
• Adaptability

Certifications

• Hospitality Management Certification

Languages

• English: Fluent

Advantageous

• Fluency in an additional language: Ability to communicate in multiple languages will be an asset.
• Previous experience in luxury hotels: Prior experience working in upscale or boutique hotels is preferred.

Benefits

• Comprehensive healthcare coverage
• Annual bonuses based on performance
• Career advancement opportunities
• Team-building events and retreats

Company Culture

• Innovation: We encourage innovative thinking and embrace new ideas in hospitality.
• Inclusivity: A diverse and inclusive workplace is at the core of our values.
• Sustainability: We are committed to sustainable practices in our operations.