Technical Writer

Job Description

Join our team as a Technical Writer based in Pretoria. You will play a pivotal role in developing and maintaining a wide array of documentation, from user manuals to software documentation. We're looking for someone with a strong technical background and exceptional writing skills to help bridge the gap between technical complexity and user comprehension. Your contributions will enhance our customers' experiences and support our product teams.

Responsibilities

• Create a variety of technical documents including installation instructions, specifications, and user guides.
• Work with software and hardware teams to understand product capabilities.
• Edit technical documents for clarity and accuracy.
• Ensure the consistency of language and terminology across all documentation.
• Develop and manage a documentation project plan for timely updates.
• Incorporate feedback from users to enhance documentation usability.
• Utilize project management tools to track documentation progress.
• Conduct audits of existing documentation for accuracy and relevance.
• Collaborate with marketing teams to align technical content with promotional materials.

Requirements

Education

• Bachelor's degree in Technical Communication or related field
• Certification in technical writing preferred

Experience

• 3+ years of experience in technical writing or documentation roles

Technical Skills

• Content Management Systems
• Graphic Design Software (e.g., Adobe Creative Suite)

Soft Skills

• Problem-Solving
• Teamwork

Languages

• English: Fluent

Advantageous

• Experience with multimedia content creation: Ability to create videos or interactive content to complement documentation.
• Knowledge of UX/UI principles: Understanding of user experience design principles to create user-friendly documentation.

Benefits

• Health, dental, and vision coverage
• 401(k) retirement plan with company match
• Flexible work arrangements
• Generous paid time off

Company Culture

• Continuous Learning: We support ongoing learning and professional development for our employees.
• Health and Wellbeing: We promote health and wellbeing initiatives to support our employees' work-life balance.
• Community Engagement: We encourage team members to participate in community service and give back to society.